Skip to main content
COVID-19 Update | 1 (866) 297-6248 | [email protected]
Book Now
East Bay Resort South Caicos, Turks And Caicos
East Bay Resort South Caicos, Turks And Caicos
East Bay Resort South Caicos, Turks And Caicos
Jump To Top Of Page

Check-in / Check-out:

  • Resort check-in starts at 3:00 p.m. and check-out is at 11:00 a.m.

General Policies

  • Rates are in USD and do not include 12% Government tax, 10% service charge or the 5% facility fee
  • Rates are subject to change without notice
  • Guests 17 and under stay free when accompanied by an adult and staying in the same room
  • 5 night minimum stay required during the Holiday Season
  • Pets are not permitted at East Bay Resort
  • East Bay Resort is a smoke free property, and no smoking is permitted in the units or on the patios

Deposit Policy

  • A 3-night deposit is required upon booking to confirm reservation
  • If a reservation is 3 nights or less, full payment is due upon booking
  • Any remaining balance is charged 21 days prior to arrival
  • Credit Cards accepted are MasterCard, Visa, and Discover

Cancellation Policy

  • Reservations may be cancelled without penalty up to 21 days prior to arrival
  • If cancelled 21 days or less prior to arrival, 100% of the total reservation amount is forfeit
  • No refunds will be issued for No Shows, Late Arrivals, or Early Departures
  • No refunds or credits will be issued for any unused portion of a package
  • All domestic flights booked by East Bay Resort on behalf of the guest are non-refundable

COVID-19 Cancellation Policy (valid until Dec.19, 2020)

  • Reservations may be cancelled without penalty up to 14 days prior to arrival
  • If cancelled 14 days or less prior to arrival, 100% of the total reservation amount is forfeit
  • No refunds will be issued for No Shows, Late Arrivals, or Early Departures
  • No refunds or credits will be issued for any unused portion of a package
  • All domestic flights booked by East Bay Resort on behalf of the guest are non-refundable

Holiday Policy (Dec.19 to Jan.2)

  • A minimum 5-night stay is required for holiday bookings
  • A 50% deposit is required upon booking to confirm reservation
  • Cancellations must be made 90 days prior to arrival to receive a refund of the 50% deposit
  • Full payment is due 90 days prior to arrival
  • Reservations cancelled within 90 days are non-refundable and subject to a cancellation penalty of 100% of the total reservation amount
  • No refunds will be issued for No Shows, Late Arrivals, or Early Departures
  • No refunds or credits will be issued for any unused portion of a package

Hurricane Policy

  • Hurricane policy is in effect for June 1 – November 30
  • In the event of an official evacuation order, East Bay Resort will not penalize any guest for any unused nights
    • Guests will be presented with a voucher to use towards a future stay for the number of unused nights
    • Voucher will be valid for 12 months from the date of issue
  • In the event of an official hurricane warning issued for the islands of Turks and Caicos, East Bay Resort will:
    • Waive the cancellation penalty
    • Issue a refund of the deposit paid or change the reservation to a future date

New Travel Requirements for U.S. Citizens:

United States citizens will now be permitted to enter the Turks and Caicos Islands once they are able to show:

  • A valid passport OR
  • A U.S. Government-issued photo ID and an online receipt indicating that their passport application has been filed.

This will remain in effect until further notice.


Insurance:

The resort strongly recommends guests purchase travel insurance to ensure they are covered in the event of unforeseen circumstances such as:

  • Medical emergencies
  • Trip delays and cancellations

The resort will not be held responsible for any of the above and no refunds will be issued